Terms of service

Effective Date: October 1, 2026

Welcome to SmartGlowGear.com. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the SmartGlowGear.com website, including all pages, features, services, products, content, and online shopping facilities made available through the website.

By accessing, browsing, registering on, or purchasing products from SmartGlowGear.com, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these Terms, please do not use this website or place an order through it.

SmartGlowGear.com is an online Health & Beauty store operated from Ramakant Nagar, Mandir Bazar, South 24 Parganas, West Bengal, India.

Business Information

Website: SmartGlowGear.com
Email: smartglowgear04@gmail.com
Address: Ramakant Nagar, Mandir Bazar, South 24 Parganas, West Bengal, India
PIN Code: 743395
Phone: 7028676931
Business Category: Health & Beauty
GSTIN: 19AGCPH1089G1ZG

1. Acceptance of Terms

By using SmartGlowGear.com, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are using the website on behalf of another person or organization, you confirm that you have the necessary authority to accept these Terms on their behalf.

These Terms apply to all visitors, customers, users, and other individuals who access or use the website.

SmartGlowGear.com reserves the right to update, modify, or replace these Terms at any time. Updated Terms may be published on this page. Your continued use of the website after changes are posted means that you accept the revised Terms.

2. Website Use

You agree to use SmartGlowGear.com only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized activities.

  • Attempt to interfere with the operation or security of the website.

  • Introduce viruses, malware, harmful code, or other malicious material.

  • Attempt to gain unauthorized access to our systems, accounts, databases, or servers.

  • Copy, reproduce, modify, distribute, or exploit website content without authorization.

  • Use automated systems to collect information from the website without permission.

  • Submit false, misleading, or inaccurate information.

  • Use another person's identity, payment information, or account without authorization.

We reserve the right to restrict or terminate access where we reasonably believe that a user has violated these Terms or applicable laws.

3. Product Information

SmartGlowGear.com makes reasonable efforts to provide accurate descriptions, photographs, specifications, prices, and other information about products displayed on the website.

However, product colors, appearance, packaging, dimensions, and other visual characteristics may vary slightly depending on your device, screen settings, lighting, manufacturer packaging, or product batch.

Product images are intended to provide a general representation of the products. Customers should carefully review the product description and available specifications before placing an order.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

4. Health & Beauty Products

SmartGlowGear.com offers Health & Beauty products intended for personal use. Product information provided on the website is for general informational purposes and should not be considered medical advice, diagnosis, or treatment.

Customers should carefully read product labels, instructions, warnings, ingredients, usage information, and manufacturer recommendations before using a product.

If you have allergies, sensitivities, existing medical concerns, or specific health-related questions, consult an appropriate qualified professional before using a product.

SmartGlowGear.com does not guarantee that any particular product will produce a specific personal, cosmetic, or health result. Individual experiences may vary.

Customers are responsible for using products according to applicable instructions and warnings.

5. Product Availability

All products displayed on SmartGlowGear.com are subject to availability.

A product may become unavailable after an order has been placed due to inventory limitations, supplier issues, stock discrepancies, or other circumstances.

If we cannot fulfill an accepted order because a product is unavailable, we may contact the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.

We reserve the right to limit quantities purchased by an individual customer, household, account, or order when reasonably necessary.

6. Pricing

Product prices displayed on SmartGlowGear.com are shown in Indian Rupees (INR), unless otherwise stated.

Prices may change at any time without prior notice. Promotional prices, discounts, coupons, and special offers may be subject to specific terms and validity periods.

Although we take reasonable care to maintain accurate pricing information, an occasional technical or typographical error may occur. If an incorrect price is displayed, we reserve the right to correct the error and contact the customer regarding the affected order.

Any applicable shipping charges, taxes, or other charges will be communicated during the applicable purchase process where required.

7. Orders

When you place an order through SmartGlowGear.com, you are making a request to purchase the selected product or products.

An order may be subject to verification before acceptance. We reserve the right to accept, reject, modify, or cancel an order where appropriate.

Reasons for cancellation may include:

  • Product availability issues.

  • Incorrect or incomplete customer information.

  • Incorrect pricing or product information.

  • Suspicious or potentially fraudulent activity.

  • Payment-related problems.

  • Delivery restrictions.

  • Duplicate or unusually large orders.

  • Other operational or legal reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to the applicable refund process.

8. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

Information may include:

  • Full name.

  • Delivery address.

  • Phone number.

  • Email address.

  • Billing information.

  • Payment information where required.

Customers should carefully review their information before confirming an order.

SmartGlowGear.com will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

9. Shipping and Delivery

SmartGlowGear.com aims to process and dispatch orders within the applicable processing period communicated on the website or during checkout.

Estimated delivery times may vary depending on destination, courier availability, weather, public holidays, logistics conditions, remote-area restrictions, and other circumstances beyond our reasonable control.

Delivery estimates are therefore not guaranteed unless expressly stated otherwise.

Customers should ensure that someone is available to receive the package at the provided delivery address.

If a package cannot be delivered because the customer is unavailable, provides an incorrect address, refuses delivery, or does not cooperate with the delivery process, additional delivery arrangements or charges may apply where permitted.

10. Cash on Delivery

Where Cash on Delivery (“COD”) is available, customers may pay the applicable order amount to the delivery representative according to the payment method supported by the courier.

COD availability may depend on location, product, order value, courier service, and other operational conditions.

Customers should accept COD orders only when they genuinely intend to purchase the products ordered.

Repeated refusal, cancellation, or non-acceptance of COD orders may result in restrictions on future COD purchases.

11. Payment

SmartGlowGear.com may offer one or more payment options depending on availability.

Customers agree to provide valid and authorized payment information when using online payment services.

Payment processing may be handled through third-party payment providers. Their respective terms and privacy policies may apply to transactions processed through their platforms.

SmartGlowGear.com does not knowingly request customers to disclose passwords, PINs, OTPs, or other confidential authentication credentials through unofficial communication channels.

Customers should never share payment authentication information with unauthorized persons.

12. Cancellation

Order cancellation may be permitted before an order reaches a stage where cancellation is no longer operationally possible.

Customers who wish to cancel an order should contact SmartGlowGear.com as soon as possible using the contact details provided on the website.

Once an order has been dispatched or otherwise processed for delivery, cancellation may no longer be possible. In such cases, the applicable return or refund procedure may apply.

13. Returns and Refunds

Returns, replacements, refunds, and related conditions are governed by the Return & Refund Policy published by SmartGlowGear.com.

Customers should review the applicable policy before placing an order.

Eligibility for a return or replacement may depend on the product category, condition of the product, reason for return, evidence provided, and applicable policy conditions.

Products that have been used, damaged, altered, opened, or handled contrary to applicable return requirements may not qualify for return or replacement where permitted by applicable law and policy.

Where required, customers may be asked to provide photographs, videos, order information, packaging details, or other reasonable evidence to process a return or complaint.

14. Damaged or Incorrect Products

Customers should inspect packages and products after delivery.

If a customer receives a damaged, defective, incomplete, or incorrect product, they should contact SmartGlowGear.com promptly and provide the requested order details and supporting evidence.

Resolution may include replacement, refund, or another appropriate remedy depending on the circumstances and applicable policy.

Customers should retain the original product, packaging, labels, invoices, and other relevant materials until the complaint has been resolved.

15. Intellectual Property

All website content, including but not limited to logos, brand names, product descriptions, graphics, photographs, designs, text, icons, page layouts, and other materials, may be protected by applicable intellectual property laws.

Unless otherwise stated, the content available on SmartGlowGear.com belongs to or is used lawfully by the website operator or relevant rights holders.

You may not reproduce, copy, modify, publish, distribute, sell, transmit, or commercially exploit website content without prior written permission, except where permitted by applicable law.

The name SmartGlowGear.com and associated branding may not be used in a manner that suggests unauthorized affiliation or endorsement.

16. Third-Party Services

SmartGlowGear.com may use third-party services for payment processing, shipping, analytics, technology, communication, marketing, or other business functions.

Third-party services may operate under their own terms and privacy policies.

SmartGlowGear.com is not responsible for the independent policies, availability, content, or practices of third-party services beyond its reasonable control.

Where a third-party website or service is accessed through an external link, customers should review the applicable third party's terms before using it.

17. User Communications

If you contact SmartGlowGear.com by email, phone, contact form, or another supported communication channel, you agree to provide accurate information and communicate respectfully.

We may use information provided during customer communications to respond to inquiries, process orders, investigate complaints, provide support, and perform other legitimate business activities in accordance with our Privacy Policy and applicable law.

18. Prohibited Activities

You must not use SmartGlowGear.com to:

  • Engage in fraudulent transactions.

  • Submit false information.

  • Violate applicable laws or regulations.

  • Infringe intellectual property rights.

  • Attempt unauthorized system access.

  • Disrupt website functionality.

  • Upload malicious software or harmful code.

  • Interfere with other customers' use of the website.

  • Abuse promotions, discounts, coupons, or ordering systems.

  • Use the website for unauthorized commercial purposes.

  • Impersonate another individual, business, or organization.

We may take appropriate action where prohibited activity is identified.

19. Privacy

Your use of SmartGlowGear.com is also subject to our Privacy Policy.

We may collect and process information necessary to operate the website, process orders, arrange delivery, provide customer support, maintain records, and fulfill other legitimate business purposes.

Please review the Privacy Policy for information regarding data collection, usage, storage, and applicable customer rights.

20. Disclaimer

SmartGlowGear.com provides the website and its services subject to applicable law and reasonable business practices.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available at all times.

Product information, availability, prices, delivery estimates, and other website information may change from time to time.

Nothing in these Terms is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted under applicable law.

21. Limitation of Liability

To the extent permitted by applicable law, SmartGlowGear.com and its representatives will not be responsible for losses arising from circumstances beyond reasonable control, including certain delivery interruptions, technical failures, third-party service interruptions, communication failures, natural events, or other unforeseen circumstances.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Customers should use Health & Beauty products according to the manufacturer's instructions, warnings, and applicable product information.

22. Force Majeure

SmartGlowGear.com will not be considered in breach of these Terms for delays or failures caused by circumstances beyond reasonable control.

Such circumstances may include natural disasters, floods, severe weather, fire, government restrictions, public emergencies, transportation disruptions, labor disruptions, technical failures, communication outages, supplier interruptions, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to reduce the effect of such circumstances.

23. Account Security

If SmartGlowGear.com provides account registration functionality, customers are responsible for maintaining the confidentiality of their login information.

You should immediately notify us if you believe your account has been accessed without authorization.

Customers should log out of their accounts after using shared or public devices.

SmartGlowGear.com will not knowingly ask customers to provide confidential account passwords through unofficial channels.

24. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the use of SmartGlowGear.com, orders, products, services, or these Terms shall be subject to the jurisdiction of the appropriate courts having legal jurisdiction over the relevant matter, subject to applicable law.

Nothing in these Terms removes or restricts mandatory consumer protections available under applicable Indian law.

25. Changes to These Terms

SmartGlowGear.com may update these Terms of Service when necessary to reflect changes in business operations, website functionality, legal requirements, product services, or other relevant circumstances.

The updated version will be published on the website with the applicable effective date.

Customers are encouraged to review this page periodically.

Continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision may be modified or interpreted to the extent necessary to make it enforceable while preserving its intended purpose, where legally permitted.

27. Entire Agreement

These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable website policies, constitute the terms governing your use of SmartGlowGear.com and your purchases from the website, subject to applicable law.

If any conflict exists between these Terms and a specific policy relating to a particular service or transaction, the applicable specific policy may govern that particular matter to the extent permitted by law.

28. Contact Information

If you have questions regarding these Terms of Service, an order, a product, a payment, delivery, cancellation, return, or another website-related matter, you can contact SmartGlowGear.com using the following information:

SmartGlowGear.com
Email: smartglowgear04@gmail.com
Phone: 7028676931
Address: Ramakant Nagar, Mandir Bazar, South 24 Parganas, West Bengal, India
PIN Code: 743395
Business Category: Health & Beauty
GSTIN: 19AGCPH1089G1ZG

We encourage customers to contact us with complete order information whenever assistance is required so that we can review the matter efficiently.

29. Customer Acknowledgement

By using SmartGlowGear.com or purchasing products through the website, you acknowledge that you have had an opportunity to review these Terms of Service and agree to comply with the applicable provisions.

You also acknowledge that product usage should follow the instructions and warnings supplied with the product and that Health & Beauty products may produce different results for different individuals.

These Terms are intended to establish clear expectations for customers and SmartGlowGear.com while supporting a transparent and responsible online shopping experience.

Thank you for choosing SmartGlowGear.com.